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AID

SHIPPING

Shipments are made only to the Peninsula and the Balearic Islands.

Once the order is placed, you will have it at your home within 24/48 hours on business days. If the order is placed on Fridays, Weekends and Holidays, it will leave our workshop the next business day.

RETURN POLICY

Pi Negre Velas Artesanales accepts returns for 14 days counting from the day of receipt of the order if the products are not used, changed, washed or manipulated in any other way. Products must be returned in their original packaging.

No product can be returned to Pi Negre Velas Artesanales without the prior written consent of Pi Negre Velas Artesanales, and is subject to a return charge.

TERMS OF SERVICE

These are our terms and conditions for the use of our website www.pinegre.con and the purchase of products through the website.

If you have any questions about these terms, please contact us using the contact form.

The terms and conditions contained herein together with any notices or conditions in other areas of this website shall govern your use of this website. You should bear in mind that Pi Negre Velas Artesanales may make changes or eliminate part of this website at any time without any liability to customers for such changes. Pi Negre Velas Artesanales reserves the right to change these terms and conditions in the future without specifically informing customers; Your continued use of the Website or placement of orders after such changes have been applied is deemed to be your acknowledgment and acceptance.

A contract will only come into force between the customer (you) and us once your order has been processed and dispatched.

When you as a customer place an order through this website, you certify when placing the order that:

You are not a minor or legally incapable of entering into a binding contract.

The personal data you provide us during registration is completely complete and accurate.

You are not using a false name or the name of any other person or agency that you are not authorized to use.

PRIVACY POLICY

Pi Negre Velas Artesanales (collectively "Name of Business", "we" and "us", "data controller") respects your privacy. We make sure your privacy is protected when you use our website or order online from us.
Pi Negre Velas Artesanales provides you with goods and services and is responsible for the processing of the personal data you provide when you order goods.
You can contact the Data Protection Officer of Pi Negre Velas Artesanales through the contact form that you will find at the end of this page.
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.pinegre.com (the "Site").

Personal data we collect

When you make or attempt to make a purchase through the Site, we collect certain information about you, such as your name, your billing address, your shipping address, your payment information (including credit card numbers), your email address email and your phone number. We refer to this information as "Order Information."

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies installed on your device. Additionally, as you navigate the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
- "Log files" track actions that occur on the site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date stamps /hour.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you navigate the site.


How do we use your personal information?
Generally, we use Order Information to fulfill any order placed through or on the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use Order Information to:
- Communicate with you;
- Analyze orders to detect potential risk or fraud; and
- When appropriate according to the preferences you have shared with us, provide you with information or advertising related to our products or services.

We process your information to fulfill our contracts with you (for example, if you place an order through the Site), or to fulfill our legitimate business interests listed above. We use the Device Information we collect to help us detect potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our site (for example, by analyzing how our customers browse and interact with the Site and to evaluate the success of our marketing and advertising campaigns).

Share your personal information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share information with contracted service providers who assist with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own or additional benefit.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant and/or other lawful request for information we receive, or to protect our rights.


International transfer of information

We may transfer information collected about you to third parties acting on our behalf who are located in countries outside the European Economic Area ("EEA") or countries that are considered by the European Commission to have satisfactory data protection. These third countries may not offer the same level of protection for the information collected about you, although we will at all times continue to collect, store and use your information in accordance with this Privacy Policy and applicable data protection legislation. We will ensure that we share data only with those organizations that comply with an adequate level of data protection in accordance with applicable data protection legislation and that satisfactory contractual arrangements are in place with such parties.


Your rights

If the GDPR applies to you, you have the right to access the personal information we hold about you and to request that your personal information be amended, updated or deleted; You have the right to request the cessation of the processing of your data, to object to profiling activities and exclusively automated processing, as well as to request that we restrict the processing of your personal data and/or to request that your data be transferred to a third party (data portability) in certain circumstances. If you wish to exercise this right, please contact us using the contact information below.

You have the right to withdraw your consent to the processing of your data at any time if the processing is based on your consent, and you can do so by contacting the DPO at the address indicated.

If you wish to exercise any of the rights mentioned above, you can contact us using the contact form at the bottom of this page.
You also have the right to lodge a complaint with the relevant data protection authority.
The relevant authority for each country can be found on the European Commission website: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080


Data retention

When you place an order through the Site, we will retain your order information for as long as necessary to provide our services to you or as long as we are required to do so by applicable laws. After this period, your personal data will be deleted.


Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.